* DUE TO CURRENT EVENTS *
SHIPPING AND DELIVERY TIMES MAY BE AFFECTED.
These delays are beyond our control and may stem from various points in the delivery chain – from setbacks within our fulfillment warehouse to delays experienced by the carrier. Shipping turnaround times are estimates and are not guaranteed. We thank you for your patience and support during this sensitive period.
* DUE TO CURRENT EVENTS *
Our products are for tobacco use only.
By visiting our website, you acknowledge that you are of legal smoking age in your area.
You must be of legal smoking age to buy or use products sold by Summerland.
Adult signature is required for delivery.
Carriers & Turnaround
Based on your location, we automatically choose the best carrier to keep prices low and delivery fast.
For Domestic orders within the United States, you may select your level:
Standard • 4-6 days
Express • 3-5 days
Overnight • 2 days
For International orders, delivery time estimates vary by location and unfortunately are not customizable at this time.
Once your order is packaged and labeled, we will update your order with the tracking information via email. If you for some reason do not receive a shipment notification with your tracking number, please email us with your order number at firstname.lastname@example.org
Once your order is confirmed as en route, the carrier is now responsible for it, and we are unable to provide any insight or modifications to the delivery. For further information you should contact the carrier. We recommend registering an online account with the carrier, which sometimes allows delivery modification. If your order becomes lost in the mail, it is the carrier's responsibility and you should file a claim with them. We are unable to provide refunds for items lost while under the responsibility of the carrier.
The rate charged for the shipping of your order is based on the weight of your products, your location, and your desired delivery time. Before the final checkout page you will be shown a few choices of what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock.
When the item becomes available we will ship you the rest of your order.
You will not be charged any additional shipping and handling for the second shipment.
At times, we will make some items available for pre-order. Purchasing a pre-order item reserves in your name a product from a future batch that will be shipped at a later date, upon completion. You will be charged at the time of purchase. Any quoted pre-order delivery times are based on production estimates and are subject to change, thus not guaranteed. You may cancel your pre-order at any time, provided that the shipping process is not already underway. To cancel a pre-order, e-mail us or hit the chat button.
We will happily ship internationally, but please check with your local customs laws on whether or not you can have the kind of things we sell shipped to your country. Items held in customs can increase delivery times, so international delivery time estimates are not a guarantee.
Orders returned to us by customs will be refunded minus the postage and a 15% restocking fee.
Additionally, some countries may place an additional duty on your shipment. You the recipient will be required to pay this duty to release the package. We are not responsible for this fee, nor can we predict it.
Please be prepared to show delivery person valid ID to prove that you are a legal adult.
Ceramics are very fragile and can break in transit. Our packaging is designed and labeled to prevent risk of damage as much as possible, but accidents still happen. Please inspect your package for damages before accepting delivery. If there are damages that look like they occurred in transit, you should deny the delivery.If you are unable to deny delivery, please contact the carrier and us asap.
and Exchanges Policy
Summerland smoking accessories may be returned within 3 days of the item's confirmed delivery. Due to sanitary and legal reasons, the items must be absolutely unused. We undergo a thorough inspection of all returned products before granting any refund or exchange. Returned items will be subject to a 10% restocking fee and any shipping fees will also be deducted from the final refund.
If you find that your item contains manufactural defects, please contact us with a description and detailed photographs of the issue.
Other Summerland items may be returned within 14 days, provided that they are in original condition with packaging in tact.
How To Exchange An Item
If your item is in unused, new condition, you may exchange it for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping each way.
We do not refund the original shipping and handling that you paid on the order.
Your must return the item postmarked within 3 days of delivery.
1. Please email email@example.com to request a return.
2. Include the word EXCHANGE and your order number in the subject line.
3. Please provide us with a brief description of why you would like to exchange the item, and detailed photographs showing that the item is in new and unused condition.
if your exchange is accepted we will provide you with a return address.
After your item is received and inspected, we will grant you an exchange or refund minus all shipping costs.
Accepted Methods of Payment
• All major credit cards processed through Authorize.net
• Crypto Currencies accepted through Coinbase Wallet
Charges & Chargebacks
Your payment will be processed when you place your order.
If we are not able to fulfill your order for any reason, we will contact you and your account will be refunded.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data.
We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.